Exchanges, Returns, and Warranty



We regret that you were unable to complete the repair as expected. Most items may be returned up to 30 days from the date of delivery. If you need a different part, you can also exchange it.

  • Exchange and Return items must be in new condition, unused, with original packaging and label still attached, and no attempted installation. The protective film must be intact and not removed from glass and screens.
  • Returned items must be received to our warehouse within 30 days of your order delivery date.
  • Exchanges will receive a full credit for returned item.
  • Returns are subject to 20% restocking fee.
  • Shipping costs are non-refundable and free shipping offers are voided for returns or exchanges.

Note - LCD screens are covered for "Dead on Arrival" only. LCD screens must be tested before installation by connecting the flex cable and checking functionality. Warranties or returns are not accepted after installation. If defective, a warranty replacement of same item will be processed. If a warranty replacement is declined, it is accepted as a standard product return. Damaged or defective items must be reported within 3 days of receipt of order.


Exchange Process

If you need a different part, you can exchange it and receive a full credit for the returned item.

An authorization is required on all exchange items. Items received without an authorization will be refused and returned to the sender at their cost.

To obtain an EMA authorization, please send an e-mail to returns@repairpartsplus.com with the following information:

  • Enter “EMA Request” plus your original Order ID in subject field of email
  • Items you will return
  • Reason for returning the item
Please follow directions included in our response to your RMA request.

Return Process

A return merchandise authorization (RMA) automatically created by sending an e-mail to returns@repairpartsplus.com with the following information:

  • Enter “your Order ID in subject field of email message
  • Items you will return
  • Reason for returning the item
Please follow directions included in our response to your RMA request.

If your order includes kitted items (e.g. one product SKU combining LCD screen with tools and/or adhesive tape) - we are unable to accept returns of individual items. All kitted items are to be returned in the original packaging. Missing or damaged items are assessed at their individual list price.

RepairPartsPlus processes returns within 10 business days of the receipt. You will receive notification when your return has been processed. Credit card companies generally report credit transactions within 1-3 business days on your online statement. Consult your credit card company for additional information regarding credit policies.


Warranty Service

Most items purchased through RepairPartsPlus carry a limited 90 day warranty from manufacturer for product defect. Review each product page for warranty details or for warranty support, please contact a customer service representative via service@repairpartsplus.com or chat.

    LCD screens are covered for "Dead on Arrival" only. LCD screens must be tested before installation. Returns are not accepted after installation. If defective, a same item exchange will be processed. Defective items must be reported with 72 hours of receipt of order.

Replacement glass screen lens and digitizers carry a 90-day warranty.


Damaged Items or Errors in Shipping

Damages or shipping errors must be reported within forty-eight (48) hours of receipt of order. USPS, FedEx (carriers) require recipients to report damaged shipment claims immediately. Please also contact RepairPartsPlus Customer Service, via service@repairpartsplus.com or chat - please take pictures of the damages of the item and its packing box/bag, and email to us. This includes damaged items, missing items, items lost in transit or wrong item.

If you received an item in error, please contact us immediately to inform us of the error. We will promptly do our best to correct the error to your satisfaction.


Order Cancellations

Orders may be cancelled prior to processing when charges are applied to your credit card. To provide fast delivery, we process orders quickly and may begin processing almost immediately upon receiving an order. In the event an order cannot be canceled, it is subject to the standard return (RMA) policy.


Getting More Help

We understand some repairs may be more difficult than anticipated or cannot be completed as intended. If you are having difficulties completing a repair, please allow us to help find a reliable and reputable repair shop in your area to complete your repair. Send us an email at service@repairpartsplus.com. Or to find a reputable repair shop, go to Yelp.com - enter FIND "Cell Phone Repair" NEAR your zip code.