Returns and Warranty



RETURNS

RepairPartsPlus wants you to be happy with your purchase. Items may be returned up to 30 days from the date of delivery.

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IMPORTANT - Do Not Return Damaged or Defective Items. Please see the Warranty section below. Damaged or defective items returned through the Return portal will not be accepted nor will the order receive return credit.

Returned items must be in new condition and pass inspection. Inspection involves verification of original and unused condition of all items - packaging, labels, documents, attached cables, protective film still intact and covering screens, and no attempted installation. All kit components must be returned including tools and adhesives. Understand these items will be returned to inventory and must satisfy our next customer.

If a return fails inspection for new condition (i.e. a torn cable, cracks, scratches, used adhesive, etc.) a refund may be denied and or additional charges may apply.

Shipping Costs - original and return shipping charges are non-refundable and recovered for returns. Free shipping offers are voided for returns.

Restocking - Standard returns are subject to a 15% restocking fee ($5 minimum)

How to Return

Note: return shipping cost will be deducted from return credit (if using pre-paid label).


To start a return, click the Easy Return link below and follow steps here:

  • Enter your order ID and zip code to pull up your return options
  • Select the items you will return and quantity
  • Select the reason for returning the item
  • Submit your request
  • Print your pre-paid shipping label
  • Return your items
Easy Returns >

Note: Return shipping labels can be generated for domestic (USA) orders only. International, APO/military or any customer
who prefers to ship themselves can mail to:

Your Order #
RepairPartsPlus
1945 Camino Vida Roble STE F
Carlsbad, CA 92008
Attn: Returns

Please include order # and reason for return.


Exchanges

If we have shipped an incorrect or missing part - we will correct it.   If you ordered an incorrectly and realize you actually need a different part - simply submit a return for the incorrect item and place a new order for the correct part. (eg. a screen for iPhone 7 and you have an iPhone 7 Plus). 

Let us assist you in selecting the right part or finding your model?  

Receiving Your Return Credit

We process returns and will notify you typically within 7-14 business days of receipt. Online credit card statements may require an additional 1-3 business days before credits appear. Consult your credit card company for details on their credit policies. Return credits appear on PayPal statements immediately.


WARRANTY

Warranty covers same item replacement for a verified manufacturing defect in quality or functionality. Declined warranty replacement will be credited as a standard return.   

Generally, warranty coverage is 30 days on LCDs and 90 days on other parts. Please check individual product listing for more details.  LCD screens are covered for Dead on Arrival and must be tested BEFORE installation. The customer is responsible to carefully and properly connect flex cables and to fully test and validate that each part meets quality and functionality expectations.  After successful testing, the customer can proceed to install parts in the device.

Warranty protection does not cover user error including damage or defect resulting from installation, testing or normal use of the repair part or the actual device. Return of item, in order to validate a manufacturing defect, may be required at RepairPartsPlus's sole discretion. 

To start a warranty claim or report a defective item, send an email to service@repairpartsplus.com with subject “Warranty Claim”. All warranty claims must be filed by email. We will respond with 24 hours. Include this information: order number, Model # of the device you are working on, description of the defect, photos of the defect, photo of SKU/barcode label on defective part, explanation of testing/troubleshooting steps completed and result.

LCD Testing

Before making a warranty claim for a defective part, please test it thoroughly. If a fully-functional item is returned, it is subject to a 15% restocking fee or $5, whichever is greater. We replace the defective or malfunctioning part at no charge.

User Error

User error is not covered by our warranty. If a part or tool is broken during installation, it is not covered. If parts are accidentally damage after installation, it is not covered. RepairPartsPlus is not responsible for any damage to your device due to improper installation or accidental damage, including data loss.

See a scratch on your device?

All LCD and glass-digitizers have a protective film. It is fairly common for this film to show superficial scratches. That is its very purpose. Using protracting tab – gently pull back the film to inspect or verify scratch are not on screen itself. Often time scratches or marks from the manufacturing process remain on the back- or internal- side of LCD units. These scratches are not visible after completing repair and have no effect on the performance.

Warranty on quality may be subject to our inspection and verification of an actual manufacturing defect. Warranty coverage provides a same-item replacement. If warranty coverage is declined, normal return credits shall apply.

Please refer to each product listing for more specific detailed information regarding returns or warranty coverage for your item.

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